Terms & Conditions

100% CUSTOMER SATISFACTION

At Good Guy Detailing we stand behind our work with our Satisfaction Guarantee! We strive to not only meet but exceed your expectations on every detail! Our service guarantee allows you to review your vehicle before the Detailer leaves ensuring you are happy with the detail. After reviewing your vehicle the Detailer will be more than happy to fix anything you may see. After your 100% satisfied with your detail you’ll pay for your service. All of our Detailers strive to exceed every customer’s expectations; however, our service guarantee cannot be promised if you are not present for the detail to review the work.

Our Good Guy Service Guarantee is our way of standing behind the Services. However, there may be instances when you are not happy with the resolution. Good Guy Service Guarantee only implies that we will make our best efforts to offer mediation between you and the detailing technician to resolve any issues.

INFORMATION PRIVACY

As a small auto detailing business, Good Guy takes your privacy seriously.  We are the sole owner of the information collected on our site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

 

APPOINTMENT TIME

We will make every attempt to start or arrive within the time scheduled, however we allow a 15 minute grace window as each vehicle and customer is different and may require more or less time to fulfill the detailing service.

PRE-EXISTING DAMAGE

It is difficult to find pre-existing damages during the initial vehicle inspection, some vehicles, tend to have interior components that are broken, scratched, worn out, faded, don't work or become loose and cracked without the owner's knowledge, therefore should a Good Guy  representative find any items that are not working properly, worn, scratched, cracked, faded, or broken we will bring it to your attention, therefore you agree not to hold Good Guy Detailing responsible for any pre-existing damages to your car.

  

Dirt can hide swirl marks, scratches, dings, paint chips, fine lines and marks, should a Good Guy representative find any exterior imperfections, we will make you aware, however Good Guy Detailing will not be responsible for correcting these pre-existing paint imperfections if your service does not include it. Good Guy Detailing will not be held responsible should we find pre-existing paint imperfection during our normal course of detailing that you were not aware of. 

THE RIGHT TO REFUSAL

Good Guy Detailing reserves the right to refuse or deny any booking or continue with our service if we deem the customer to be unreasonable.

Good Guy Detailing reserves the right to refuse or deny customers demands that are above and or beyond the booked detailing service.

PAYMENT FOR A DETAIL

By scheduling your detail, you agree and are digitally signing to agree our legally binding terms and conditions listed herein entirely, including to pay for your detail service in full. Acceptance of the service furthermore constitutes that you are agreeing to our terms and conditions herein regardless to any claim that the Terms were not read or understood. 99% of our customers are happy with their detailing service, but results may vary on each detail service performed, some better than others; results are not guaranteed, implicitly or explicitly, and are not inferred or implied. We make our very best attempt to perform the most amazing detailing services possible; however, because with any service, results are always very subjective and will vary. You agree via your signature and by agreeing and accepting to our terms and conditions, that by scheduling this detail you agree to pay for the service in full in accordance with your credit card issuers agreement, regardless to any claim to quality, completeness or the final outcome of the detail. Furthermore, We recommend that you’re on-site to inspect the detail and review the service. Our technician is more than happy to try and fix any issues directly with you before he/she leaves. If you’re unable to be on-site to review the detail service, you agree to withdrawal all rights to any claim against quality or incompleteness and still agree to pay for the service in full. If payment is not made, the amount owed shall incur interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) until all amounts owed, including the interest, penalties, fees, etc have been paid in full. In addition, you agree to bear all of our costs of collection, including our attorneys’ fees and other legal expenses. If a detail is charged back, you will be liable for the charge-back fees, original detail amount, interest, expenses incurred, collections fees and damages associated with recovering the charge-back. A $40 charge-back fee will be assessed for a disputed credit card transaction.

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© 2019 by Good Guy Detailing,Hawaii | GoodGuyDetails@gmail.com